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Careers

Product Satisfaction Lead

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Product Satisfaction Lead – Job Responsibilities

We are seeking an outgoing leader who can manage and lead our internal triage and tier 2/tier 3 support activities, as well as contribute to the evolution of our systems and processes to sustain and continuously improve client satisfaction.

  • You will be responsible for ensuring that the Product Satisfaction team meets contractual SLAs regarding response time, and that other teams in the Technology Services organization are engaged as appropriate for timely resolution.
  • Located in the Pacific Time Zone, you will have first-responder responsibility for support requests during the hours of 5-8 PM EST.
  • You will research, select, and provision infrastructure, tools, applications and automated tools to support our build, test, and release processes.
  • You will create infrastructure that increases performance, improves fault tolerance, and facilitates 24/7 operations and monitoring for the development group’s servers and services.
  • You will provide predictability in our development processes by ensuring that build, test, and release processes run smoothly and meet product quality and delivery requirements.
product satisfaction lead

The scope of your responsibilities means that you will play a critical role in implementing and monitoring our information security program, and in demonstrating our compliance with industry best practice controls.

The ideal candidate has an insatiable interest in new technologies; superior communication and interpersonal skills; the ability to work in diverse, globally distributed teams; strong organizational abilities and attention to detail; the ability to manage competing priorities; and the knowledge and perseverance to solve complex problems.

Due to the critical importance of accounting as a core feature of our deliverables, you must have a solid background in accounting, either educational – at least a two-year degree in accounting or a related field – or at least four years of related work experience.  Please do not apply for this position if you do not understand the fundamentals of bookkeeping and financial statements, as you will not be in position to ensure the satisfaction of our clients if you cannot understand their needs.

Key Qualifications – Product Satisfaction Lead

Your technical skills and professional experience should include at least six years experience with each of the following:

  • Software development; familiarity with both Java and PL/SQL is a must
  • Virtualization and storage technologies; experience with AWS is a plus
  • Scripting; experience with Perl and/or Python is a plus
  • Continuous delivery tools; experience with Jenkins is a plus

Applicants must be authorized to work in United States

LeaseAccelerator Services, LLC, is an Equal Opportunity Employer (EOE). Qualified applicants are considered without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status.

IT Support Engineer

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IT Support Engineer – Job Responsibilities

We are seeking a high-motor individual with a strong ability to multi-task and creative problem-solving skills.  To remain calm in the chaos, you must have an unflappable nature, excellent interpersonal skills, and the desire to be helpful.

  • You will serve as front-line support triage.  This means you will be subjected to an unpredictable stream of e-mail traffic from both external client stakeholders and internal users.  Any such e-mail will mean stopping what you are doing to review the e-mail and determine the severity of what has been reported/requested.  If warranted (severity 1), you will then immediately escalate to your manager for immediate action.
  • For tickets which are not severity 1, you will assess the ticket to determine if it represents a routine task which you can perform, or if it needs to be assigned to another team (Technology Services or Subject Matter Experts) within the organization.
  • You will serve as the traffic director, routing tickets in our ticket tracking system from Triage to other queues, with a measured goal of having all tickets either triaged (and thus assigned to a different queue) or resolved within 24 hours.
  • You will serve as front-line IT support for our organization.  Users will contact you for password problems, Windows issues, and the usual litany of user challenges.
  • You will be responsible for provisioning equipment for new employees, configuring laptops to standard specifications and managing the provisioning process for accounts through third party service providers.
IT Support Engineer

Because you will be fielding a constant barrage of requests, you must have excellent skills at prioritization – recognizing what is significant and impactful vs. what is merely inconvenient.  You must be the consummate diplomat; able to firmly but politely manage expectations for resolution, and patient enough to find ways to explain solutions to users who fail to understand the first three times.

You will be working with an amazing team of people – both technical and non-technical – in a fast-growing company with an exciting future.  This is expected  to be a growth position; demonstrate your talents, perform well, and there may be multiple paths and opportunities for advancement.

Due to the critical importance of accounting as a core feature of our deliverables, you must have some background in accounting, either educational – at least two semesters of accounting coursework – or at least two years of related work experience.  Please do not apply for this position if you do not understand the fundamentals of bookkeeping and financial statements, as you will not be in position to accurately assess the importance of a reported discrepancy on a financial report, for example.

IT Support Engineer – Key Qualifications

Your technical skills and professional experience should include at least three years experience with each of the following:

  • Software maintenance; familiarity with Java, PL/SQL, and Javascript is a must
  • Microsoft administration, including Windows 10, Office 365, Outlook, Exchange, and Sharepoint; experience assisting Mac users with use of Microsoft products is a plus
  • Network troubleshooting; experience with Virtual Private Networks (VPNs) is a plus

Applicants must be authorized to work in United States

LeaseAccelerator Services, LLC, is an Equal Opportunity Employer (EOE). Qualified applicants are considered without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status.

Sales Operations Manager

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We are seeking an Operations Manager that will play a pivotal role in scaling our sales and marketing organizations as we move through a period of hyper-growth in the coming years. The Operations Manager will manage the key systems, tools and processes used by the Inside Sales, Field Sales, Channel Sales and Marketing organizations.

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Content Marketing Manager

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The Content Marketing Manager will play a critical role in enabling LeaseAccelerator’s growth strategy. Much like many other Software-as-a-Service (SaaS) and cloud computing organizations, LeaseAccelerator uses content marketing as the centerpiece of our inbound and outbound lead generation programs.

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Senior Analyst Lease Accounting

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The LeaseAccelerator Senior Analyst Lease Accounting (SALA) will collaborate with the LeaseAccelerator customer support teams; with our partners and with customer user teams to train, assist, and provide consultation on implementing our Enterprise Lease Accounting (ELA) application. The lease accounting analyst will possess expertise in both lease accounting and lease administration in categories such as real estate and equipment.

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Lease Accounting Operations Implementation Specialist

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The LeaseAccelerator Operations Implementation Specialist (OIS) is a professional services expert in the system operations functionality and collection of customer data for use within LeaseAccelerator’s lease accounting software. This position interfaces directly with customer implementation project team members, and provides guidance on the process for the successful data collection.

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Solution Consultant

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The LeaseAccelerator Solution Consultant (SC) is a knowledgeable Lease Accounting industry thought leader and lease accounting expert responsible for collaborating with the sales team to propose and demonstrate LeaseAccelerator’s Enterprise Lease Accounting value.

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Regional Sales Director

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The Regional Sales Director will be responsible for the planning and executing of all of the firm’s sales activities and achieving the annual sales quota objectives for the assigned region. LeaseAccelerator engages in a consultative, team oriented sales model which will require the RSD take a team leadership role, promoting effective collaboration and team synergy in the sales process.

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