Your Customer Success Manager

Helping you to Comply, Scale, and Optimize Your Leasing Program.

The Customer Success Manager acts as your advocate within the LeaseAccelerator organization, helping to get issues resolved and advising you on how to implement best practices for your leasing program. Our Customer Success Managers can help you:

  • Comply with new lease accounting standards (ASC 842, IFRS 16, & GASB 87)
  • Scale your leasing program by digitizing business processes throughout the lifecycle
  • Optimize your leasing program by reducing waste and excess spend


Your Partner in the Leasing Journey

More than a Call Center Hotline

Most tech companies support their customers via call centers staffed with entry-level personnel or pushed offshore to lower cost geographies. Support is reactive. Call center agents engage when, and only if, a customer reaches out for help. LeaseAccelerator takes a different approach. We don’t view customer support as a cost center.  We view it as an investment center.  Our preference is to engage customers as much as possible to help them optimize and grow their lease portfolios. That is the mission of our Customer Success Managers:


With Lease Accounting Standards (ASC 842, IFRS 16, & GASB 87)

Your Customer Success Manager acts as your partner at every step along the lease accounting journey. During the first year as a LeaseAccelerator customer the Customer Success Manager will help you through the critical aspects of making the initial transition to the new standards and completing your first close on the system. Post adoption, they can help to:

  • Ensure your Center of Excellence gets certified using our online training system
  • Reconcile account balances with the help of our in-house lease accounting experts
  • Connect you with other customers in your industry via user groups and summits


By Digitizing Business Processes for Lease Management

After your first interim reporting period, the Customer Success Manager will work with you to optimize your record-to-report process by implementing best practices that enable you to close your books faster. Once your lease accounting program is running smoothly and you have successfully completed your first audit, the Customer Success Manager can help you to optimize your leasing program with our multi-phased maturity model. Most clients start with automating the administration of leases by:

  • Automating workflows for end of term decision making
  • Standardizing lease versus buy analysis for new assets
  • Establishing KPI scorecards to track leasing performance


By Minimizing Waste and Excess Spend

Additionally, your Customer Success Manager can help you find ways to save money on your leasing program by implementing spend management programs to reduce leakage at the beginning and end of term.  For example, LeaseAccelerator can help companies save by:

  • Reducing unplanned evergreen fees from equipment leases
  • Obtaining more competitive financing rates for new leases
  • Standardizing lease contracts to reduce outside counsel fees

Ensuring Success on Your Journey

LeaseAccelerator Customer Success Managers

Adopting New Leasing Standards

ASC 842, IFRS 16, and GASB 87

Transition to the new standards

  • User Acceptance Training
  • Opening Balance
  • First Monthly Close
  • First Quarterly Disclosure
  • First External Audit

Optimizing Your Leasing Program

Scale and Grow

Scale your leasing program by advising on

  • Lease vs Buy Analysis
  • Equipment Lease Capital Sourcing
  • Record-to-Report Automation
  • End of Term Management
  • Real Estate Desktop Audits

Transitioning through Change

Mergers, ERP Upgrades and More

Support your leasing program during

  • ERP and Financial System Upgrades
  • Mergers, Acquisitions, Divestitures
  • CFO, Controller, or Auditor Changes
  • New Shared Service Centers
  • International Expansion and Growth